Loveblanket 3 Posted February 13 Report Share Posted February 13 I was having the exact problem you talked about when you were on with Chay and I finally figured it out. Go into Windows Update and Security, click on View Update History, now select Uninstall Updates and a control panel window will open, select KB4562830 and click Uninstall, then reboot your system. Download Windows Media Tool from Microsoft and run it. The option to select a reinstall while saving all apps and files should now be available. I just did it and it worked like a charm. It took a while but everything's up to date and running smoothly. I hope that helps. Quote Link to post Share on other sites
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